Flight Delay Expert part of the Sweet Money Group Limited – Terms & Conditions

What Flight Delay Expert part of the Sweet Money Group Limited will do for you:

  • We will assess your claim for damages pursuant to EU Regulation 261/2004 and if appropriate, pursue on your behalf, a claim for compensation under any relevant law.
  • We will provide this service on a "Contingency Fee" basis. A "Contingency Fee" is a fee that is only charged if compensation is recovered and is assessed on an agreed percentage of the amount recovered.
  • We will correspond and negotiate on your behalf in this matter.
  • We will endeavour at all times to provide you with the professional and dedicated service that you deserve
  • We will always act in your best interests in pursuing your claim and obtaining for you the best results
  • We will assist you in completing all or part of our application, and/or any subsequent forms, if necessary.
  • Should you have a complaint please contact Andrew Freeman, Flight Delay Expert part of the Sweet Money Group Limited, First Floor, 2 Woodberry Road, North Finchley London, N12 0DR. Tel: 0333 443 2180 option 6

What Flight Delay Expert part of the Sweet Money Group Limited will NOT do for you:

  • We will NOT advise you to pursue a claim that in our opinion has no realistic chance of success, or where the amount at issue does not in our opinion justify the likely work involved, and we reserve the right to cancel this Agreement if we form this opinion.
    We will NOT advise you to accept an offer that we consider inadequate or to reject an offer that we consider to be reasonable,
  • We will NOT give or offer you financial advice.

What we expect from you:

  • To provide us promptly with all relevant information and items we request to enable us to pursue your case
  • To provide us with clear instructions.
  • To cooperate with us (including sending to us any correspondence you receive directly).
  • Not to ask us to work in an improper or unreasonable way or to mislead us.
  • To provide us with the exclusive authority (to the exclusion even of yourself):
  • To pursue your claim;
  • To enter on your behalf into correspondence and negotiations;
  • To have any cheques made payable to us.
  • You are aware that you could complain directly to the Company at no cost, with the ability to take matters further with the Civil Aviation Authority (CAA) yet still wish to pursue your complaint Flight Delay Expert part of the Sweet Money Group Limited.
  • To read all of our terms and conditions and to sign to say that you have understood them.

Our Fee:

  • We will charge you a fee of 30% plus VAT of any compensation recovered.
  • Example
  • You instruct us to bank any compensation in our client account, deduct our charges and pay the balance to you.
  • If compensation is paid directly to you, you commit to pay 30% (+VAT) of any such payment to Flight Delay Expert part of the Sweet Money Group Limited within five working days of receiving it
  • If you withdraw instructions at any time, then you agree to pay our reasonable charges based upon the work that we had done to the point when instructions were cancelled. If Flight Delay Expert part of the Sweet Money Group Limited do not consider that there are reasonable prospects of success or are unable to pursue this matter further then NO fee will be payable by you.
  • We may pay up to 50% of our fee to the Claims Management Company or source of the work, as a fee for assisting you and us in the completion of the paperwork and obtaining documentation.

Cancelling this Agreement:

  • You have the right to cancel your instructions to us without any cost or penalty to you within 14 days of us receiving this agreement.
  • We can cancel this arrangement at any time and no fee will be payable by you, if we advise that your claim is unlikely to succeed and if you have not breached your duties set out above.
  • Cancellation of this Agreement by either party must be in writing.
  • If you cancel the agreement after the 14 day cooling off period there is a charge of £150.00 + VAT.
  • If you have already submitted a claim with another Claims Management Company or have received compensation directly from the airline for the claim we are looking into our cancellation charge will be applicable for services provided by Flight Delay Expert part of the Sweet Money Group Limited unless your claim is cancelled within the first 14 calendar days of the date of this document.
  • Flight Delay Expert part of the Sweet Money Group Limited cannot submit bogus claims therefore any claims submitted whereby the delay is not over 3 hours (180 minutes) may be subject to a charge of £150.00 per claim if the final decision is declined for this reason solely, unless evidence is provided to show otherwise.
  • Flight Delay Expert part of the Sweet Money Group Limited reserves the right to amend our Terms and Conditions wherever we see fit.

Data Protection:

  • I agree that Flight Delay Expert part of the Sweet Money Group and any solicitor or insurer involved in this matter may store and process my information on their computers and using other technological or manual processes for the purposes outlined below.
  • "My information" means personal and financial information obtained about me whilst using this service or any other related service with any of the Parties and when I subsequently contact any of the Parties and their representatives in connection with this matter.
  • The Parties will share my information amongst themselves for the purposes outlined in the statements below and the Parties may give my information to people acting as their agents. Any disclosure of information to third parties will be done on the strict understanding that such people agree to keep the information confidential.
  • The information provided by me may be used in the following ways:
  • My information will assist the relevant Parties in providing the service for which I have applied.
  • To assist Flight Delay Expert part of the Sweet Money Group Limited and our Appointed Solicitor Law Room Solicitors Limited, 489-493 Bolton Road, Pendlebury, Manchester, M27 8QT, Company number: 10987663, Regulated by the Solicitors Regulation Authority No 644527 in dealing with my case efficiently.
  • The use of your information is covered by the Data Protection Act. Under the terms of the Act you have the right to obtain a copy of the information that the Parties and their agents hold about you upon payment of the appropriate fee.
  • Flight Delay Expert part of the Sweet Money Group Limited reserves the right to amend our Terms and Conditions wherever we see fit.
  • To view a full copy of our Terms and Conditions please visit our website: www.flightdelayexpert.co.uk

Step one
Fill out our online enquiry form

Step two
One of our advisors will call you to get details of your flight delay and check if you are eligible to claim flight delay compensation

Step three
Our expert team will get your claim processed and you can live track the progress of your flight delay compensation claim using your Flight Delay Expert login details

STEP FOUR
Sit back and wait for your compensation to arrive!